Return & Refund Policy

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must be:

Unworn and unused
In their original packaging
Have all original tags attached
Free from odors, stains, pet hair, or damage

Items that do not meet these conditions may be refused and returned to the customer.

How to Start a Return or Exchange

Email us at roadie@unpluggedmerch.com with:

Your order number
The item(s) you’d like to return or exchange
The reason for your request

We’ll provide return instructions and guide you through the process.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for the cost of return shipping unless:

We shipped the wrong item, or
The item arrived damaged or defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos of the product and packaging

We’ll work quickly to make it right.

Non-Returnable Items

The following items cannot be returned or exchanged:

Limited edition or final sale items
Clearance or discounted products marked as Final Sale
Gift cards
Items that have been worn, washed, altered, or damaged after delivery

Exchanges

Need a different size?

We’re happy to exchange eligible items, subject to product availability. If your requested size is unavailable, we’ll offer a refund or store credit instead.